Customer Service Charter
As a member of the Builders Merchants Federation we promise to:
✔ Deal with our customers promptly and fairly
✔ Ensure that any complaints are handled equitably
✔ Hold comprehensive and quality stock
✔ Promote sustainable products and materials wherever appropriate
✔ Offer product advice from experienced teams
✔ Provide prompt deliveries
✔ Provide structured credit facilities
✔ Commit to beat standards of health and safety
✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours
✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner